Terms and Conditions
Welcome to “JaneJane” – I provide my online services subject to the following conditions.
I try to describe my products as accurately as possible within reasonable limits. However, I do not guarantee that my descriptions on this site are 100% accurate, complete, reliable, current or error-free. If a product is not as described, your sole remedy is to return it to me in unused condition (see Returns Policy below). Unfortunately for hygienic reasons I am not able to accept returns of earrings under any circumstances.
Design, Colour and Size Variation
All of my designs are handmade and of natural materials and therefore, can contain natural flaws. No two items of jewellery will ever be the same due to availability and colour and size of the stones. This variation is part of the charm of hand-worked and natural materials.
These do not include shipping and handling (see below) and may change without notice this is charged at a flat rate regardless of weight or item.
Shipping & Handling
I am usually able to despatch orders within ten to fifteen working days of receipt of payment. This may be longer for custom made items or during holiday period.
All jewellery items will be posted within the UK using Royal Mail (Signed For) delivery with 1st Class postage free of charge but other delivery options are available Royal Mail Special Delivery – £7.00 this has a compensation of £500 and International postage is £8.00.
I currently do not charge VAT on my items.
With some exceptions, all items may be returned to me for full refund (excluding shipping & handling charges); provided that this is done within 15 working days and the goods are in their original packaging. Returns after this date are at my discretion. The exceptions are: special orders and earrings.
Defective goods may be returned for exchange or full refund, provided that they are returned to me within 15 working days of receipt and in their original packaging.
No returns are accepted WITHOUT MY PRIOR AUTHORISATION.
I accept payment by PayPal and all major credit and debit cards.
By creating a password, you protect your information from unauthorised access. Please choose a password which is between six and ten characters long. It can be alpha only, numeric only, or a mixture of these. It should be something which you can easily remember. If you use this site, you are responsible for maintaining the confidentiality of both your account information and your password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.
Our Privacy Pledge
It is my policy to respect your internet privacy. “JaneJane” does not sell its customer lists to any third party organisations.
When visiting www.janejane.co.uk or sending emails to me, you are communicating with me electronically and you consent to receive communications from me electronically.
Trademarks & Copyright
“JaneJane” is a trade name it may be used in the U.K. solely by authorised licensees. Any unauthorised use of this name is not permitted.
All of my jewellery is original contemporary design and is subject to copyright law. My original designs are copyright by both “JaneJane” and by the respective makers. Copies of any such copyright-protected designs may not be made for commercial use without permission.
All images and text on my website are copyright. They may not be reproduced for commercial use without my express permission. The compilation of all content on this site is the exclusive property of “JaneJane” and is protected by copyright law. All software on this site is the property of “JaneJane” or its suppliers and is protected by copyright law.
“JaneJane” grants you a limited licence to access and make personal use of this site. You must not download (other than printed pages for personal reference) or make commercial use of or modify it, or any part of it, except with my express written permission.
“JaneJane” makes no representations or warranties concerning the operation of this site, nor the content, materials or products displayed on it. Use of this site is at your sole risk.
I do not warrant that e-mail or other communications from this site are free of viruses or other harmful components and I will not be liable for any damages of any kind arising from use of this site.
By visiting www.janejane.co.uk you agree that the laws of Great Britain, without regard to principles of conflict of laws, will govern both these Terms and Conditions and any dispute of any sort which might arise between you and “JaneJane” concerning the use of this site.
I reserve the right to make any changes without notice, to my website, policies and these Terms and Conditions at any time.
Contact Information JaneJane 6 Kingsway West Wickham Kent BR4 9JF
Caring for Sterling Silver Jewellery
Silver can tarnish over time however silver that is regularly worn generally needs less care. Always keep your silver jewellery in a cool, dry place away from the bathroom and condensation. Apply any perfume or lotion before putting your jewellery on and always remember to take off before showering, sleeping and swimming.
I have a variety of polishes available to use on your sterling silver pieces including a silver dip and a cloth which can take away any tarnishing on the surface.
Caring for Semi-Precious Gemstones
Do not clean with any chemicals or solvents, precious stones are a natural material and have porous surfaces. Be careful not to hit or knock against any hard surfaces, keep in a “JaneJane” box for best protection.